The newspapers seem full of complaints regarding the poor service customers get from their banks. I have been, for example, struck recently by the number of times Santander appears in the press concerning complaints but without, seemingly, making significant change. I am sure they are not the only ones and it occurs to me that we put up with far too much. The difficulty is that it is easy for them to ignore us. We are, after all, only one customer, probably with modest dealings with them and no matter how many complaints appear in the papers it is a long time before they mount up to the sort of lobby for change that they will notice.
I would like silverksnetwork to begin discussing these issues. It may be that if enough of us share a view or an agenda for change we could make a difference. Is that overly ambitious? What do we consider to be the most important matters for our banks to get right? Log in and register your views under coments on what you would like to change. Based on the number of hits this piece is receiving it is obviously something people want to discuss.